Top: Franchisee-of-the-Year Eric Holm pictured center with his wife, Diane; General Manager Tim McDermott; and Vice President of Operations Jeff Cheatham and his wife, Kathleen. Bottom: Operating Partner-of-the-Year John Cartmell pictured center with his District Manager Angela Kearney.
Congratulations to our #1 2016 Golden Corral Franchisee
and Operating Partner-of-the-Year!
The year’s most prestigious awards, Elite Twenty and Top Ten, were bestowed upon Golden Corral’s deserving franchisees and company operators during the Celebration of Operational Excellence awards ceremony. The 2016 top honorees were Franchisee-of-the-Year Eric Holm for his Kissimmee, FL, restaurant and Operating Partner John Cartmell of Erie, PA.
The Kissimmee restaurant earned a spot in the Elite Twenty 14 times, including Franchisee-of-the-Year in 2003 and 2015. General Manager Tim McDermott has led the Kissimmee team for the past five years. He manages a well-organized and guest-focused team who continue to build on their success each year. "You need talent and I do everything possible to retain my core staff," says Tim. "We work shoulder-to-shoulder to be the best."
"Erie's average InMoment overall guest satisfaction score is 67% and their average PDE score is 87%," says Division 2 President, Ken Houck. "Both their guests' feedback and our own internal audits show that people feel welcome and receive a great dining experience at the Erie Golden Corral. This team elevates the buffet!"
How this resonates into sales and profits is a great story in itself. John and his team increased meal counts by 3.6%, which is more than 13,700 additional guests and increased sales by 6%. This translated into an increase in restaurant operating cashflow of more than $175,000, for a total annual ROC of $875,694.
The 2nd place Top Ten winner was presented to Jerry Bulovas, Operating Partner of Pensacola, FL, and 3rd place was presented to Curtis Chapman, General Manager of Shawnee, OK.